Size Chart, Shipping & Returns

SIZE CHART (Figure Skate Dresses):

Children’s Sizing Chart

Ladies’ Sizing Chart

FREE SHIPPING Promotion (Terms and Conditions):

DOMESTIC (USA) CUSTOMERS: (Orders purchased within the United States of America and shipped to an address within the United States of America)

Place $200.00 or more of qualifying items in the shopping cart excluding applicable taxes and you will receive FREE USPS Standard SHIPPING+ to one location (which must match the same address as the form of payment billing address).  Additional handling fee will be charged for insurance, tracking and delivery confirmation. No Promo Code Required. +Additional Handling Fee will be charged for insurance, tracking and delivery confirmation.

INTERNATIONAL CUSTOMERS:(Orders purchased within the United States of America and shipped to an international address outside the United States of America; AND Orders purchased from a country or territory outside the United States of America and shipped to an international address outside the United States of America) 
~International Orders MUST ENTER COUPON CODE: FREE350

Place $350.00 or more of qualifying items in the shopping cart excluding applicable taxes and you will receive FREE Standard SHIPPING*+  to one location which must match the same address as the form of payment billing address.  +Additional Handling Fee will be charged for insurance, tracking and delivery confirmation.  MUST ENTER COUPON CODE: FREE350

*Due to international location, certain orders will incur a shipping surcharge**, which will be applied.  International Customer (Buyer) is without exception SOLELY Responsible for ALL TAXES, DUTIES, FEES, CUSTOMS CHARGES, SURCHARGES and any / all other fees accessed by the country the order is being shipped to based on the confirmed billing address of the International Customer. Duty, customs tariffs and VAT are set by the local government of the address where the package is being shipped to.  NO RETURNS, REFUNDS or EXCHANGES for International Orders, without exception. **Certain destinations within certain international countries require an additional “out of area” fee which is charged by the courier service and in turn will be passed onto the customer as an additional charge automatically applied to the customers form of original payment (credit card, paypal and the like) which is approximately US$30.00.  Customers will be notified via email by Oksana Baiul ® Collection prior to the fee being charged to the customer’s original form of payment (credit card, paypal and the like).

SHIPPING (General Terms & Conditions):

DOMESTIC (USA) CUSTOMERS:

Orders generally are packed and shipped within 72 hours with insurance via United States Postal Service (USPS) standard shipping with tracking which is provided to the customer for convenience.

Kindly allow up to 2 weeks for your order to arrive, with exception during the months of September thru December where orders may take up to 3 weeks for Customer to receive due to the increased volume of orders placed during those “high-season” months. Thank you for your cooperation and ensuring you place your order allowing for shipping time frames stated.

INTERNATIONAL CUSTOMERS:

Orders generally are packed and shipped within 72 hours with insurance via DHL or Federal Express (Fed-Ex) Economy or Priority shipping.  All orders are shipped with tracking, insurance, ship to (billing address verified only) delivery confirmation and address verification via merchant credit card processor and require delivery signature confirmation of the customer.  In each international country where shipping is offered at this time, Oksana Baiul ® Collection selects the least expensive shipping method and courier based on the location, in order to pass on the savings to our customers.

**Certain destinations within certain international countries require an additional “out of area” fee which is charged by the courier service and in turn will be passed onto the customer as an additional charge automatically applied to the customers form of original payment (credit card, paypal and the like) which is approximately US$30.00.  Customers will be notified via email by Oksana Baiul ® Collection prior to the fee being charged to the customer’s original form of payment (credit card, paypal and the like).

Oksana Baiul ® Collection reserves the right to cancel any International order at any time for any reason in the company’s sole judgment.

Kindly allow up to 2 weeks for your order to arrive, with exception during the months of September thru December where orders may take up to 3 weeks for Customer to receive due to the increased volume of orders placed during those “high-season” months. Thank you for your cooperation and ensuring you place your order allowing for shipping time frames stated.  Additional delays may occur with International ship to destinations outside of the United States of America due to receiving customs and procedures which vary in each country.

International Customer (Buyer) is without exception SOLELY Responsible for ALL TAXES, DUTIES, FEES, CUSTOMS CHARGES, SURCHARGES and any / all other fees accessed by the country the order is being shipped to based on the confirmed billing address of the International Customer.  Duty, customs tariffs and VAT are set by the local government of the address where the package is being shipped to.

NO RETURNS, REFUNDS or EXCHANGES for International Orders, without exception.

RETURNS / EXCHANGES:

Oksana Baiul ® Collection Return Policy without exception does not issue refunds once orders are paid for by consumer/customer, however Oksana Baiul ® Collection does offer an exchange only if an item is selected immediately upon a return for an exchange amount of equal or less retail value than the item returned.  Items being returned by consumer/customer, MUST be postmarked as shipped within SEVEN days of receipt the date of which is based on the delivery confirmation date provided by USPS to Oksana Baiul ® Collection shipping department based on the tracking number of the shipment sent by the consumer/customer.  All Returned items must be sent USPS with delivery confirmation tracking and insurance for the value of the item(s), the expense(s) of which will be solely the responsibility of the consumer/customer.

Returns are NOT accepted for wholesale orders by vendors, shops, boutiques, authorized third party resellers and the like.

Returns are NOT accepted without exception for international orders placed outside of the United States of America by consumers/customers / wholesale purchases.

*NO RETURNS, REFUNDS or EXCHANGES for International Orders at this time, without exception.*

Oksana Baiul ® Collection does not issue credits for return postage. Additional shipping and handling fees will be charged to your payment method for the exchange item selected of equal or lesser retail value to be processed to the consumer/customer.

All Oksana Baiul ® Collection returned items MUST have the original packaging and handtags still attached to the item returned and not exhibit any damage and or wear, which shall be determined at the sole judgment of the Oksana Baiul ® Collection returns receiving handler.

RETURN Mailing Address:   

Oksana Baiul Collection
Las Vegas, Nevada  89109  USA